Cookie Policy

1. General

1. This cookie policy governs the processing of cookies or similar technologies as part of your use of our website (the “Website”) and additional services (hereinafter collectively referred to as “Services”). The processing is carried out by Palpa bv in charge of processing, listed in the trade register under number 0653.895.707 in compliance with the relevant legislation on the protection of privacy.

2. Cookies are small text files stored on your computer’s hard drive, which contain specific information, sometimes also including personal details. When you use our Website and/or Services, we also collect and process personal information other than through cookies and similar technologies. If you would like to know more, please read our Privacy Policy.

3. By continuing to make use of our Website and/or Services or by clicking on “Accept” after having been informed of the use of cookies and similar technologies, you acknowledge that you have carefully read this Cookie Policy and that you agree with it without reservations. As explained in this Cookie Policy you can amend your cookie preferences at any time.

4. We reserve the right to occasionally amend, complement or replace this Cookie Policy. Your attention will be drawn to such amendments, additions or replacements through our Website and/or Services. If you do not agree with these amendments, additions or replacements please send an e-mail to info@palpa.be. If we have not received a message within three business days after the amendments, additions or replacements were communicated to you through our Website or Services, you are deemed to have accepted all amendments, additions or replacements.

2. Which cookies and why

When you visit and/or use our Website, we place cookies or use similar technologies with which we collect and process personal details about you. Said cookies and similar technologies include, inter alia:

Type: non-functional
Aim: Google Analytics: the keeping of statistics. Keeping track of how the User visits the website in order to improve services and online portals. Google’s privacy policy.
Retention period: 1 day

Aim: These cookies are dropped by third-party AddThis in order to be able to share the page on social networks.
etention period: 2 years

2. You can prevent cookies from being placed or delete existing cookies by adjusting your browser’s settings. You can find help on how to adjust these settings on your browser’s website. Do take into account that not enabling cookies when visiting the Website may lead to some or all of the Website’s functions not working properly. More info

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari: https://support.apple.com/kb/PH21411?locale=nl_BE&viewlocale=en_US.

3. Who we share data with

We do not send your personal details in an identifiable manner to third parties without your express consent if this is not required to provide Services.

We can call on external processors to make the Website and/or Services available to you. We make sure that third-party processors only process your personal details on our behalf, and subject to written instructions from us. We guarantee that all external processors are selected with due care in order for us to be able to count on the safety and integrity of your personal details.

We can transmit anonymous and/or aggregate data to other organisations who can use said data to improve products and services and tailor the marketing, presentation and sale of products and services.

4. Where we process data

1. We and our external processors will only process your identifiable personal details in the EEA.

5. How we process data

1. We will do our utmost to only process those personal details required to reach the goals described here. We will process your personal details legally, honestly and transparently. We will do our utmost to keep your personal details accurate and up-to-date.

2. Your personal details are only processed as long as it is necessary to reach the goals described in this Cookie Policy or until such time that you withdraw your permission for their processing. Do take into account that withdrawing your permission may imply that you are no longer able to fully or partially use the Website or Services. If you have registered on this Website, we will remove your personal details if you delete your profile, unless prevented to do so by a legal or regulatory obligation or a judicial or administrative order.

3. We will take suitable technical and organisational measures to safeguard your personal details against unauthorised access or theft and against unintentional loss, manipulation or destruction. Access by our personnel or our external processors’ personnel is only possible on a need-to-know basis and is subject to strict confidentiality obligations. You must understand, however, that the concern for safety and security only represents a best-effort obligation to the best of our ability, which can never be guaranteed.

6. Your rights

1. You have the right to request access to all personal details we process about you. Requests for access that are obviously submitted in order to cause inconvenience or damage to us, shall not be handled.

2. You have the right to request that all personal details about you that are incorrect or inaccurate, be corrected free of charge If such a request is submitted, you have to include evidence that the personal details you aim to rectify, are incorrect.

3. You have the right to withdraw the permission you gave us for the processing of your details, but said withdrawal does not affect the details we have already collected through cookies or similar technologies based on your previous permission. If you no longer want us to collect data through cookies or similar technologies, you can change your browser settings at any time or delete said cookies.

4. If the intended processing is qualified as direct marketing, you have the right to oppose said processing free of charge and without justification.

5. You have the right to request that personal details involving you be removed if they are no longer necessary in light of the purposes explained in this Cookie Policy or if you withdraw your permission for their processing. You must, however, take into account that a request for removal will be assessed by us in light of legal/regulatory obligations or administrative/judicial orders, which may prevent us from removing said personal details.

6. If you wish to submit a request to exercise one or more of the aforementioned rights, please send an e-mail to info@palpa.be. In this request you must clearly mention which right you wish to exercise and why. It must also be dated and signed and be accompanied by a digitally scanned copy of your valid ID card proving your identity. We will immediately inform you of the receipt of such a request. If the request proves to be justified, we will comply with it as soon as reasonably possible and at the latest 30 days after receipt of the request.

7. Should you have a complaint about the processing of your personal details by us, you can always contact us at this e-mail address info@palpa.be. If you are you still not satisfied with our answer, feel free to file a complaint with the Belgian Privacy Commission. For further information go to http://www.privacycommission.be.

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